Service Robots in Vietnam: From Metro Stations to Public Administrative Centers

In recent years, the concept of a "Smart City" in Vietnam is no longer a distant vision. Alongside transportation infrastructure, energy, and data systems, a new element is making a powerful mark: Urban Service Robots.

From the Ho Chi Minh City Metro to public administrative centers in Hanoi and Thu Duc, robots are directly interacting with, supporting, and enhancing the citizen experience—a reality once seen only in science fiction.

Greeting Nova at HCMC Metro – Intelligent Passenger Guidance

At Thu Duc Station (Metro Line 1: Ben Thanh – Suoi Tien), passengers frequently encounter Greeting Nova, a reception robot provided by Pan Robotics.

• Standout Functions: Bilingual communication (Vietnamese/English), real-time Metro maps, fare information, and precise navigation to ticket counters or exits.

• Advanced Tech: Nova utilizes cutting-edge navigation sensors, AI cameras for passenger recognition, and an intuitive touchscreen, making it accessible for all ages even in noisy environments.

Robot "Assistants" at Thu Duc Public Administration Center

At the Public Administration Service Center of Thu Duc, two intelligent robots are stationed at the reception area to streamline operations.

• Core Tasks: Greeting citizens, directing them to the correct service counters, and introducing administrative procedures. They even serve water and snacks to waiting guests.

• Initial Impact: Processing an average of 200 documents daily with a 90% first-time guidance accuracy rate, significantly reducing the workload for human staff.

Hanoi – Piloting Reception Robots in Administrative Reform

Districts like Cua Nam in Hanoi have introduced reception robots to serve citizens by issuing queue numbers, providing procedural lookups, and recording online feedback. City authorities view this as a vital trial in the digital transformation strategy, merging Robotics, AI, and Big Data.

Significance & Development Potential

• Enhanced Citizen Experience: Reduced wait times and increased transparency.

• Optimized Urban Operations: Maintaining consistent service quality while alleviating human labor pressure.

• Smart City Image: Robots act as "Tech Ambassadors," creating a positive impression on tourists and investors.

Pan Robotics – A Pioneer in Vietnam

With a strong technological foundation and high customization capabilities, Pan Robotics provides diverse robotic solutions:

• Reception & Guidance Robots

• Delivery & Service Robots for goods and beverages.

• Industrial & Lifting Robots for smart factories and warehouses.

We don't just supply equipment; we deploy comprehensive solutions—integrating software, providing operational training, and ensuring continuous, efficient maintenance.