On July 1, 2025—a historic day marking Ho Chi Minh City's official launch of its newly restructured administrative system with 168 wards, communes, and special zones coming into operation—the atmosphere was lively from early morning at the Thu Duc Ward Public Administrative Service Center. Amid the excitement, something particularly special caught the attention of residents: a smart robot from Pan Robotics made its debut, assisting citizens with administrative procedures.

Smart Robots – The New Technological Face of Local Administration

Right at the entrance, citizens were greeted with an entirely new experience: two modern and friendly robots displaying the message, “Welcome, valued guests.”

More than just a visual highlight, the robots functioned as true public administration assistants:

• Guiding citizens to the correct service counters

• Clearly explaining common administrative procedures

• Creating friendly interaction through natural, approachable voice responses

Many residents expressed surprise and excitement as they experienced robots assisting them with procedures for the first time. HTV Television was present to capture these unique moments, helping to showcase the image of a government in transition—embracing practical technological advancements to better serve the public.

Pan Robotics – Bridging Technology and Public Administration

The presence of smart robots provided by Pan Robotics not only brought a refreshing innovation but also served as clear evidence of the practical applicability of intelligent technology within real-world administrative environments.

The robotic solutions deployed by Pan Robotics can perform:

• Reception services: greeting, guiding, and escorting citizens

• Procedure information support: helping individuals quickly understand administrative steps

• Internal logistics: transporting documents between departments

• Intelligent interaction: multilingual support, navigation in crowded spaces, voice and facial recognition

Service Robots – A Powerful Enabler in Government Digital Transformation

Deploying robots at public administrative centers not only reduces the workload for government staff but also enhances the citizen experience—especially for the elderly and those visiting for the first time.

This initiative marks a pioneering step in the broader digital transformation journey: building a digital government – digital citizens – digital society.

Pan Robotics is a leading technology company in Vietnam specializing in service robotics and automation. With comprehensive, customized solutions tailored to each organization, Pan Robotics is ready to accompany government agencies in their mission to innovate and modernize public services for the people.

📞 Contact Pan Robotics today to request a robot demo at your organization!
Hotline: (84-28) 3840 2222 – 0919 302 879
Address: 142 B2, Sala Urban Area, An Khanh Ward, Ho Chi Minh City
Website: https://panrobotics.vn

📸 Photos of the smart robots at the Thu Duc Ward Public Administrative Service Center on July 1, 2025: